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Privacy Policy


Fix my PC | Now!'s privacy policy covers the collection and use of personal information that may be collected by Fix my PC | Now! anytime you interact with Fix my PC | Now!, such as when you visit our website, when you purchase Fix my PC | Now! products and services, or when you chat or speak with our support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Fix my PC | Now!, and we go to great lengths to protect it.


Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.


There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, receiving remote support, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Fix my PC | Now! services you subscribe to, or products purchased; and information relating to a specific support or service issue. We may collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.

The Fix my PC | Now! website, as well as Fix my PC | Now! services, remote desktop support, chat, and ask-a-tech, allows you to create an “Fix my PC | Now! ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Fix my PC | Now! ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you request services from the Fix my PC | Now! Store or purchase a new product, all you need to do is enter your Fix my PC | Now! ID and password; the system looks up the information it needs to assist you.


Fix my PC | Now! takes your privacy very seriously. Be assured that Fix my PC | Now! does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Fix my PC | Now! Group globally who will safeguard it in accordance with Fix my PC | Now!’s privacy policy. There are also times when it may be advantageous for Fix my PC | Now! to make certain personal information about you available to companies that Fix my PC | Now! has a strategic relationship with or that perform work for Fix my PC | Now! to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Fix my PC | Now!’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Fix my PC | Now! website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.


Fix my PC | Now! takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

All Fix my PC | Now! applications use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from Fix my PC | Now!, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, make sure you use a secure web browser, and never transmit such information over an unsecured or wireless Internet connection.


Fix my PC | Now! has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your account information within the support area of our website.


It is standard practice on many corporate websites, Fix my PC | Now!’s website also uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services as intended. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes IP addresses (yours is 38.103.63.61), browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Fix my PC | Now! will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Fix my PC | Now! website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database.


As we said, Fix my PC | Now! takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Fix my PC | Now! employees and strictly enforce privacy safeguards within the company. In addition, Fix my PC | Now! supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.

Fix my PC | Now!’s website has links to the sites of other companies. Fix my PC | Now! is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions


If you have questions or concerns about our Privacy Policy or data processing, please contact us using the information provided below.

Fix my PC | Now! may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Fix my PC | Now!
2940 Centennial Road
Toledo, Ohio 43617

questions@fixmypcnow.com
(419) 517-0057

Last updated January 22, 2007

© 2007 Fix my PC | Now! All rights reserved.